Jr. Helpdesk Agent (Physical Security) (22445)

BE / RenXTech

30d • Hybrid

About The Position

The position of Jr. Helpdesk Agent - Physical Security shall provide level 1 support for the Physical Security Project (PSP). This project will exist in over 100 locations from coast to coast including Hawaii, Alaska and Puerto Rico. This role will be a part of a team of 5, including the team lead and will be responsible for troubleshooting access control and video surveillance solutions to include networking for all devices in the PSP environment.

Requirements

• An understanding of a basic networking skills
• Experience Microsoft Word, Microsoft Outlook
• Experience working in a ticketing system
• Analytical, organizational and interpersonal skills
• Good oral and written communication skills
• Excellent customer skills. Demonstrated ability to interact with non-technical end users over the phone and in person and to resolve end user problem with a high level of customer satisfaction
• Must be proficient in English and be able to communicate effectively with all levels of users in the organization including executives
• Excellent interpersonal skills and a commitment to furthering the goals of the organization
• Must be a self-starter that can manage multiple priorities and deliver on commitments every time
• High School Diploma / GED, College degree preferred.
• Must have 2 years collective experience in 1 or both fields below:
• General IT Small Business (or bigger) experience
• Installing, Maintaining or Administering Physical Security (Access Control or Video Surveillance) experience

Nice To Haves

• Current Manufacturer Certifications a plus.

Responsibilities

• Participate in a call queue that will be active from 8am - 8pm EST
• Provide support via email during normal business hours
• Troubleshoot and diagnose network issues including physical cabling, networking components, switching / wireless issues, server issues, etc.
• Document all issues, troubleshooting steps, and results to the point of resolving an issue or to escalate to the next level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees