Jr. Fiber Technician

Iowa State University • Longfellow, IA

284d

About The Position

The Jr. Fiber Technician position is a physical and technical role responsible for installation, upkeep, and operation of the ISU fiber optic and raceway systems. This position is responsible for installing, testing/troubleshooting, and removing Fiber optic, structured cabling systems and physical network equipment, and other related network responsibilities. Other duties include but are not limited to documentation of inventory, updating records systems, updating project documents (cut sheets, scheduled tasks, connection diagrams, etc.), and updating incident, service, and change management tickets. The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required. A Jr. Fiber Technician is detail oriented, self-motivated, possesses excellent communication skills, and can troubleshoot while learning new skills, tools, and technologies. They also possess strong time management, organizational, communication, and decision-making skills with the ability to identify, analyze, and solve complex problems. A Jr. Fiber Technician is an entry-level position, demonstrating proficiency and knowledge of structured cabling systems, working under senior level supervision, and following mostly established business processes.

Requirements

• High school diploma or equivalent.
• 2 years of related experience.

Nice To Haves

• Desire to learn how to install, terminate, and test fiber optic cable.
• Familiarity of Iowa State campus.
• Familiarity with networking technologies (switches, routers, fiber, copper, patch panels).
• Proven ability to provide excellent customer service to end-users with varying levels of experience and knowledge.
• Willingness and enthusiasm to research issues and to collaborate across functional teams and with vendors to see problems through to resolution.

Responsibilities

• Provides support for routine network infrastructure components, including network switches and routers, cabling pathways and other physical network equipment.
• Tests, troubleshoots, and configures existing network systems.
• Performs network maintenance to ensure network operates correctly with minimal interruption.
• Responds to malfunctioning network services and resolves standard service requests.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday and sick time and leave plans.
• Onsite childcare (Ames, Iowa).
• Life insurance and long-term disability.
• Flexible Spending Accounts.
• Various voluntary benefits and discounts.
• Employee Assistance Program.
• Wellbeing program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED