Jr. Documentation Specialist

Cloudforce • National Harbor, MD

4d • $50,000 - $65,000 • Hybrid

About The Position

Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join the team. In this role, you’ll work closely with our nebulaONE® team to draft and edit written materials, including technical documentation, procedures, and manuals.
If you love the fast-paced environment of a startup, working with smart people, and opportunities for accelerated career advancement, then this is an incredibly unique opportunity to join an accomplished team as we grow.

Requirements

• User first mindset.
• At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.).
• Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base.
• Thorough knowledge of technical writing principles and practices.
• Ability to produce content to meet deadlines.
• Ability to prepare documentation with minimal input from subject matter experts.
• Strong research skills and willingness to become an industry expert.
• Strong written and verbal communication skills.
• High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint.

Nice To Haves

• Bachelor’s degree in Technical Writing, English, Journalism, Communications, or related field.
• Basic graphic design and desktop publishing/formatting experience.
• Experience with Snagit, ServiceNow, JIRA, Confluence, etc.

Responsibilities

• Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations.
• Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users.
• Edit and maintain previously developed documentation, ensuring efficient organization and storage.
• Ensure that documentation adheres to regulatory, company, and client standards.
• Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation.
• Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed.

Benefits

• 401K savings plan and education reimbursement
• Ultra-modern gym with Tonal and Peloton
• Community involvement
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees