Jr. Customer Support Specialist (Portuguese Required) - Hybrid - Clearwater, FL

TeamViewer Germany GmbH • Clearwater, FL

2d • Hybrid

About The Position

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities:
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.
Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success

Requirements

• High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred
• 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
• Advanced knowledge of Windows® operating systems is required
• Intermediate knowledge of MS Office software is required
• High level of IT and technical knowledge with interest in the IT field
• Portuguese & English Fluency Required (business level)

Responsibilities

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Benefits

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED