Jr. Customer Success Manager
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About The Position
At Record360, we believe that every person deserves simple technology tools that just work. Our mission is to help businesses feel confident sharing high value assets (i.e., equipment, trucks, cars) by providing them with simple tools to inspect, protect and manage their fleets and build relationships of trust with their customers. We aspire to provide amazing experiences to our customers, build simple and impactful products, and become the best versions of our personal and professional selves. Our asset maintenance platform is used by thousands of equipment, truck, and car rental shops and we’re growing fast. As a Junior Customer Success Manager, your mission is to deliver high quality customer service to our mid-market accounts. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their Record360 subscription. You will work closely with a cross-functional Record360 ecosystem including Account Executives, Marketing, Support and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. This role serves as the trusted point of contact across the customer lifecycle; on-boarding, adoption, advocacy and renewal. This position reports directly to the Director of Customer Experience.
