Jr. Customer Success Analyst (Data Focus)

Webfx Limited • Harrisburg, PA

258d • $47,000 - $50,000

About The Position

WebFX is a full-service digital marketing agency based in the US, recognized as the Best Place To Work in Pennsylvania nine times. We are a fast-growing company that has doubled in size over the past five years, with team members from over 18 different countries. We are committed to providing world-class digital marketing solutions to mid-size businesses globally and are looking for passionate individuals to join our team. This entry-level position, Jr. Customer Success Analyst (Data Focus), is client-facing and involves working directly with clients to help them achieve their goals through our proprietary software and various digital marketing tools.

Requirements

• A Bachelor's Degree in Marketing, Business, Statistics, Mathematics, Business Analytics, Data Science, Management Information Technology, or related fields.
• GPA above 3.4.
• Part-time/summer job/internship experience.
• Customer service or client relations experience.
• Experience in creating reports and analyzing data.
• Ability to translate complex technical information into simple terms.
• Experience with digital marketing/advertising.
• Experience with Google Analytics, Google Tag Manager, and Google Ads.
• Experience with CRMs such as Salesforce, Hubspot, Pipedrive, etc.

Nice To Haves

• Passion for data and technology.
• Interest in web technologies and staying updated on new developments.
• Professional, dependable, and independent worker with a strong work ethic.
• Self-motivated and thrives on challenges.
• Strong attention to detail and dedication to high-quality work.
• Exceptional follow-through and proactive problem-solving skills.
• Excellent time/project management skills.
• Solid analytical skills and ability to make data-driven decisions.
• Outstanding communication and interpersonal skills.
• Lifelong learner who seeks personal and professional growth.

Responsibilities

• Provide demonstrations and walkthroughs for clients to review our proprietary software, RevenueCloudFX.
• Work directly with a portfolio of clients as a direct point of contact at WebFX, educating them through clear communication.
• Develop an expert-level understanding of WebFX's product suite.
• Perform consulting with clients on internal WebFX technology and external tools such as Google Analytics, Google Tag Manager, CRMs, and other data-tracking platforms.
• Recommend and configure data tracking platforms and functions for clients.
• Perform quality assurance for a client's tech stack.
• Communicate with internal WebFX Account Managers to consult on client goals and data tracking.
• Work with our internal Martech development team to assist in the creation of client tech integrations and marketing automations.

Benefits

• Opportunities to learn and train with our team.
• World-class on-the-job training from experts.
• On-site training amenities and monthly Lunch-and-Learns.
• Merit-based promotional opportunities.
• Flexible schedule.
• Pet-friendly office.
• Profit sharing.
• On-site coffee bar and catered meals.
• On-site yoga sessions and fitness center.
• 150% company match of personal charity donations.
• Generous paid time off.
• Employee wellness program.
• Health, vision, and dental coverage.
• Casual dress code.
• Home buyer program.
• Personal desk fund.
• Green commute benefits.
• Pawternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree