Jr. Customer Service Representative

ABC ImagingCarlstadt, NJ
196d

About The Position

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. We are currently seeking a Jr. Customer Service Representative who can become an integral member of the team.

Requirements

  • Strong organizational skills and attention to detail
  • Experience with enhancing service offerings
  • Experience with Prepress and offset is a plus
  • Solutions focused - ability to solve problems efficiently
  • Ability to communicate effectively
  • Excellent Customer Service skills and experience
  • Proficiency with MSOffice
  • Graphics Application skills and experience

Responsibilities

  • Routinely check for incoming jobs from email
  • Accurately code customer tickets in accordance with company prescribed guidelines
  • Address all client inquiries and concerns in a business-like and timely manner
  • Explain complexities and scheduling of each job before assigning jobs to operators
  • Contact clients with questions on incoming jobs regarding specifications, and deadlines
  • Double check correctness of information given on incoming correspondence
  • Verify with the Sales team prior to logging jobs out after they are completed and shipped out
  • Ensure all projects are systematically organized and properly documented
  • Ensure that front desk is clean and always organized
  • Possesses the ability to multi-task without losing focus
  • Provides back-up assistance to the production staff if needed
  • Responsible for other duties as assigned by Manager
  • Lead with professionalism and promptness
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