Jr. Customer Service Representative

ABC Imaging • Carlstadt, NJ

196d

About The Position

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. We are currently seeking a Jr. Customer Service Representative who can become an integral member of the team.

Requirements

• Strong organizational skills and attention to detail
• Experience with enhancing service offerings
• Experience with Prepress and offset is a plus
• Solutions focused - ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience

Responsibilities

• Routinely check for incoming jobs from email
• Accurately code customer tickets in accordance with company prescribed guidelines
• Address all client inquiries and concerns in a business-like and timely manner
• Explain complexities and scheduling of each job before assigning jobs to operators
• Contact clients with questions on incoming jobs regarding specifications, and deadlines
• Double check correctness of information given on incoming correspondence
• Verify with the Sales team prior to logging jobs out after they are completed and shipped out
• Ensure all projects are systematically organized and properly documented
• Ensure that front desk is clean and always organized
• Possesses the ability to multi-task without losing focus
• Provides back-up assistance to the production staff if needed
• Responsible for other duties as assigned by Manager
• Lead with professionalism and promptness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees