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The Junior Client Relations Specialist performs duties directly with the Sales Resolutions Team. This role involves working closely with the EPO process, proactively making phone calls to broker partners when payoffs are ordered, notifying the broker when EPO happens, working invoices for EPO, resolving post-closing loan issues, creating and working with Excel Reporting, following up with clients in a timely manner if necessary, and communicating effectively and professionally in all forms of communication with internal and external clients. Regular attendance and arriving to work on time are also essential.