Jr Call Center System Administrator

DaBella • Austin, TX

97d

About The Position

We’re looking for a Junior Call Center Systems Administrator to join our team and support the technology that powers our high-volume call center operations. In this role, you’ll work with Five9, Salesforce, and other UCaaS systems to help optimize call flows, campaigns, and integrations that keep our customer service operations running smoothly. This is a great opportunity for someone with 1–2 years of experience supporting or administering call center systems who’s ready to expand their technical skills and grow their career in systems administration. Schedule: Full-time | Afternoon/Evening Shift (1–9 PM) | Onsite

Requirements

• 1–2 years of experience supporting or administering call center systems (preferably Five9 or other CCaaS/UCaaS platforms).
• Working knowledge of IVR configuration, call routing, and real-time monitoring.
• Experience with Salesforce or similar CRM integrations.
• Strong troubleshooting, problem-solving, and communication skills.
• Customer service mindset with the ability to work collaboratively across teams.

Nice To Haves

• Five9 or CCaaS certifications.
• Experience with Five9 Studio scripting, campaign design, or other UCaaS/VOIP systems (e.g., Mitel Cloud, Genesys, NICE InContact, Talkdesk).

Responsibilities

• Administer and configure Five9 call center platforms and their integration with Salesforce and other enterprise applications.
• Support and update IVRs, queues, call routing, campaigns, SMS/chat workflows, and dialing strategies.
• Troubleshoot system and agent issues to ensure smooth daily operations and high system availability.
• Provision users, phone numbers, and messaging flows as business needs evolve.
• Monitor and fine-tune call pacing and campaigns in real time to maximize productivity.
• Collaborate with enterprise applications and call center teams to drive efficiency and enhance the agent experience.
• Document standard operating procedures (SOPs) and user guides for call center teams.

Benefits

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)
• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation
• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees