Jr. Business Analyst

Cti Resource Management Services • Pensacola, FL

400d • $57,000 - $74,880 • Onsite

About The Position

The Jr. Business Analyst position at CTI Resource Management Services involves providing support to the My Education Application, specifically assisting the Joint Services Transcript (JST) Division for various branches of the military and veterans. The role focuses on resolving data issues, processing paperwork, and ensuring the accuracy of transcripts while maintaining a high level of service to service members and educational institutions.

Requirements

• High School Diploma with 4 years of related experience.
• Possession of a SECRET security clearance.
• Ability to obtain and maintain Cyber Workforce Compliance.

Nice To Haves

• CompTIA Security+ Certification is desired.

Responsibilities

• Provide support to the My Education Application for the JST Division.
• Work on data issues from both analyst and service member perspectives.
• Process all PII paperwork for JST Transcript updates.
• Respond to inquiries and emails from service members, colleges, and universities.
• Perform internal QA of JST Transcripts and recommend updates and corrections.
• Conduct external QA for submission to ACE.
• Add non-Tuition Assistance courses taken during Active Duty.
• Verify the authenticity of certifications, licenses, and apprenticeships.
• Research and resolve issues from received documentation.
• Assist colleagues with an influx of work.
• Service occupational updates for various military designations.
• Obtain and manage mail for the NETPDTC Mailroom.
• Generate special mail transcripts and resolve postal issues for returned transcripts.
• Conduct OPEID verification and reconciliation in JST.
• Perform internal White Box Testing and Black Box Testing.
• Maintain attendance and punctuality as critical aspects of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED