Journeys Phone Support Representative - Seasonal (Onsite)

Journeys • Nashville, TN

124d

About The Position

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer calls—assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Requirements

• Previous customer service or retail experience is preferred but not required.
• Strong verbal and written communication skills, including proficiency in English grammar and syntax.
• Ability to connect with customers and respond effectively to their needs.
• Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
• Ability to quickly learn, assess issues, and provide clear and accurate solutions.
• Professionalism in handling and de-escalating conflicts.
• Must be able to work 40 hours per week, scheduled in 8-hour shifts during the specified hours of operation.

Responsibilities

• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance.
• Weekly Pay: Receive weekly payment every Friday.
• Paid Training: Start with two weeks of fully paid training to set you up for success.
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions.
• Career Opportunity: This is a contracted role through January 10, 2026, with the potential for permanent, onsite employment based on performance and business needs.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers