Journeyman ServiceNow and Enterprise Tools Support Specialist

Govcio LLC-posted 4 months ago
$100,000 - $110,000/Yr
Full-time • Mid Level
DC
1,001-5,000 employees
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GovCIO is seeking a skilled and motivated Journeyman ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position.

  • Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
  • Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
  • Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
  • Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
  • Develop and implement automation and monitoring solutions to improve system reliability and performance.
  • Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
  • Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
  • Document technical solutions, system configurations, and standard operating procedures (SOPs).
  • Bachelor's with 3 - 5 years (or commensurate experience).
  • 3+ years of hands-on experience with ServiceNow administration and development.
  • Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
  • Strong understanding of ITIL frameworks and best practices.
  • Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
  • Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.
  • Clearance Required: US citizenship is required to acquire a Top Secret Clearance.
  • Active ServiceNow Certified System Administrator or Developer Certification.
  • Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
  • Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
  • Familiarity with Agile development and DevSecOps environments.
  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform, to include certification preparation content
  • Training, Education and Certification Assistance*
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment
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