Journeyman Computer Systems Analyst

CACI International • Stennis Space Center, MS

34d

About The Position

CACI is hiring a Journeyman Computer Systems Analyst to join our team in Stennis, Mississippi! The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). In this role, you'll be supporting the DHS HEITS team responsible for the DHS Secure Remote Solution (SRS), an NSA Commercial Solution for Classified (CSfC).

Requirements

• Current TS/SCI clearance.
• Analysis of classified information systems and network access.
• Critical thinking and application of analytical methodologies to raw data.
• Clear articulation of analysis through oral and written communication.
• Professional appearance and demeanor.
• Mission-oriented with ability to work under minimal supervision in a fast-paced, critical environment.
• High School Diploma with 10-14 years of experience.
• Bachelor’s degree with 4-8 years of experience.
• Master’s degree with 2-4 years of experience.
• At least one of the following: Relevant Microsoft Windows administrator certification Cisco Certified Network Associate (CCNA) CompTIA A+, Network+, or Security+ Certification

Responsibilities

• Manage End User Device (EUD) logistics and inventory.
• Issue and provision EUDs, including BIOS updates.
• Troubleshoot Tier I issues and create local helpdesk tickets.
• Interact with end users and coordinate with the Archon Mission Critical Support (AMCS) team.
• Troubleshoot Tier II issues and coordinate with AMCS Support.
• Create and track local helpdesk tickets.
• Gather, track, collate, and report new customer feature requests.
• Assist with deploying, updating, and supporting custom applications and OS images for desktops, laptops, servers, storage, and networks.
• Help develop and deploy standardized client images using MDT, SCCM, Visual Basic Script, Batch, and PowerShell.
• Aid in software deployments for secure access techniques using various development and automation techniques.
• Collaborate with support teams to handle incidents timely.
• Interface with clients, customers, vendors, and support teams to resolve incidents and fulfill requests.
• Rack/un-rack, install/uninstall, repair/replace, and set up/rebuild servers and network devices.
• Participate in testing new software, systems, and network technologies.
• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.
• Perform Tier II-level administration tasks.
• Assist with postmortem activities and operational improvements.
• Implement new processes, create reports, and address ad-hoc requests based on management recommendations.
• Contribute to documentation in the Knowledge Base, SOPs, work instructions, and job aids.
• Continuously cross-train in systems and network administration.
• Perform additional duties as assigned.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees