Join Future Insurance Operations Community

Pinnacol Assurance • Denver, CO

277d • Remote

About The Position

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers' compensation protection to Colorado employers and employees. Although employers are required by law to provide Worker's Comp insurance, we believe our service is making a meaningful impact in worker's lives across Colorado in their moments of need. We have big hearts and love big ideas. We've been around for over 100 years, but don't let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative of ways! We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence. With our number one priority to keep everyone safe, along with the heart of Pinnacol's “culture of caring” to do what is right and not what is easy, we're currently having our team members work from home. During remote work, we're still making time for fun! We host virtual painting classes, virtual yoga and Zumba classes, and virtual happy hours! Pinnacol never stops providing the Colorado community and workers with first-class care and support. So, we need to have new Pinnacol team members ready to step in when there is a need. Although you may not currently see your ideal role on our careers page yet, below are the roles we'll be hiring for the future and would like to create a strong pipeline of future team members to join us when the day comes!

Requirements

• Strong problem-solving skills.
• Ability to manage high volume administrative tasks.
• Multitasking skills in a fast-paced environment.
• Experience in customer service or related field.
• Bilingual in Spanish is highly encouraged.

Nice To Haves

• Experience in insurance operations.
• Knowledge of workers' compensation insurance.
• Experience in claims management.

Responsibilities

• Explain general workers' compensation and company guidelines, requirements and procedures using problem solving skills and broad-based knowledge.
• Manage and prioritize a high volume of administrative tasks including email, phone and fax.
• Participate in high value outbound campaigns to provide proactive service to our customers.
• Collaborate with internal and external teams to manage all the critical points of the claims process which includes investigation of accident, determination of compensability, medical case management, and possible subrogation.
• Facilitate early return to work for injured workers.
• Communicate the claim status and development of claims to policyholders and agents.
• Utilize underwriting expertise, customer relations and business operations skills to promote Company's retention, finance and business objectives.
• Write and review workers' compensation insurance policies; review and resolve policy concerns.
• Assist underwriters with the essential research needed for them to prepare quotes and policies for our new business.

Benefits

• Remote work flexibility.
• Virtual team-building activities.
• Continuous improvement and professional development opportunities.

What This Job Offers

• Career Level: Entry Level
• Industry: Funds, Trusts, and Other Financial Vehicles