Job Specialist III (South Shore, Cape & Islands)

State of Massachusetts • New Bedford, MA

403d

About The Position

The Job Specialist III position involves interviewing customers for unemployment insurance programs, explaining program policies and procedures, and providing customer assistance. The role requires travel throughout Massachusetts, particularly to the Cape and Islands offices, and necessitates familiarity with web-based applications for teleworking and in-person services.

Requirements

• Three years of full-time or equivalent part-time professional or paraprofessional experience in personnel interviewing, recruitment, job placement, or related fields.
• At least one year of experience in a professional capacity.
• An Associate's degree may substitute for one year of experience; a Bachelor's degree may substitute for two years; a graduate degree in relevant fields may substitute for required experience.

Nice To Haves

• Fluency in Spanish, Portuguese, Cantonese, Mandarin, and/or Cape Verdean is strongly preferred.

Responsibilities

• Interview customers of agency unemployment insurance (UI) programs to determine eligibility.
• Explain program policies and procedures to customers by telephone or in person.
• Refer customers to agency services based on gathered data.
• Interact professionally with customers and operate computers and peripheral equipment.
• Perform related duties such as data entry, statistical calculations, and creating reports.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree