Job Specialist III (Brockton & Bristol County)

State of Massachusetts • Boston, MA

403d

About The Position

The Job Specialist III position involves interviewing customers for unemployment insurance programs, explaining program policies and procedures, and providing customer assistance. The role requires travel throughout the Commonwealth to deliver in-person services in the Southeast region, ensuring that customers receive the necessary support and guidance regarding their eligibility for various programs.

Requirements

• Three years of full-time or equivalent part-time professional or paraprofessional experience in personnel interviewing, recruitment, job placement, or related fields.
• At least one year of experience in a professional capacity.
• An Associate's degree may substitute for one year of required experience; a Bachelor's degree may substitute for two years; a graduate degree in relevant fields may also substitute.

Nice To Haves

• Fluency in Haitian Creole, Cape Verdean, Spanish, and/or Portuguese is strongly preferred.

Responsibilities

• Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to determine initial and/or ongoing eligibility for programs and services.
• Explain program policies and procedures to customers, including proper preparation of agency forms, service availability, and reporting requirements.
• Refer customers to agency services based on data gathered from interviews and written applications.
• Interact professionally with customers and operate computers and peripheral equipment following established procedures.
• Perform related duties such as translating UI Law and procedures, data entry, statistical calculations, and creating reports.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree