Job Posting Title Contact Center Representative - Greenville, SC

TD Bank • Greenville, SC

393d • $45,760 - $64,480

About The Position

The Contact Center Representative at TD Bank plays a crucial role in delivering exceptional customer service by engaging with customers through various channels. This position focuses on resolving customer issues efficiently while providing a positive experience. Representatives are expected to understand customer needs, handle financial transactions, and contribute to the overall business objectives of the bank.

Requirements

• High School Diploma or GED required.
• Minimum of 1+ years of experience in retail, customer service, banking, or contact center preferred.
• Ability to navigate multiple computer systems and applications with speed and accuracy.
• Digital literacy across a range of devices (smartphones, tablets, laptops).
• Exceptional listening skills and a curiosity for helping customers.
• Strong relationship management skills to explain complex banking concepts.
• Positive demeanor with excellent communication skills.
• Ability to communicate financial information clearly to a wide range of customers.
• Team-oriented with the ability to work in a fast-paced environment.
• Experience handling confidential information preferred.
• Proficiency in standard corporate productivity tools (email, MS Office, Teams, CRM applications).
• Ability to adhere to a flexible work schedule, including weekends and holidays.

Nice To Haves

• Experience in a contact center environment.
• Familiarity with banking products and services.

Responsibilities

• Provide positive and professional inbound customer service to resolve issues efficiently.
• Engage with prospective customers through live chat, phone, email, and SMS to guide them through banking services.
• Take ownership of customer concerns and resolve issues at the first point of contact, escalating when necessary.
• Ensure accuracy in customer transactions, particularly with digital banking products, and escalate high-risk transactions as needed.
• Arrive on time and ready to receive/make customer calls as scheduled throughout the shift.
• Engage customers through a consultative approach to understand their service needs and facilitate cross-sell opportunities.
• Complete a broad range of financial transactions accurately and efficiently.
• Contribute to business objectives and suggest improvements to processes and procedures.
• Participate in performance and development activities, including cross-training within the team.
• Keep others informed about relevant information related to day-to-day activities.
• Act as a brand champion for the business area and the bank.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees