Job Placement Success Coach
About The Position
Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. Additionally, we were named the #1 EdTech company in the U.S. by TIME for 2025 and to GSV's 150 Most Transformational Growth Companies in Digital Learning. We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere. As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience. This is a fully remote 1099 contract position. This role requires availability during daytime hours, Monday through Friday (typically between the house of 8 AM – 8 PM EST).
Requirements
- A reliable computer that can handle multi-tasking among many online tools and video-conferencing software
- High-speed internet
- A quiet, professional workspace
Nice To Haves
- At least 2 years of experience in career services or student coaching role (preferred)
- Front, Freshdesk or Hubspot experience (preferred)
- Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner
- Strong problem-solving skills to address issues and identify improvement opportunities
Responsibilities
- Support students in navigating state-specific Pharmacy Technician licensing requirements, including application steps, required documentation, timelines, and common FAQs
- Provide timely support to our students successfully resolving inquiries using Front/HubSpot
- Answer phone calls from current and potential students in the program
- Respond to email, SMS, and social media inquiries from potential students
- Create and update documentation that supports our students with getting answers to frequently asked questions
- Work 1:1 with students to help them stay on-track academically, meeting all requirements for graduation
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
