Job File Coordinator

SERVPRO of North Naples

About The Position

SERVPRO of North Naples Job File Coordinator Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Requirements

1+ year(s) of administrative or office-related experience
Possess polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficient in Google Sheets and Google documents
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law

Nice To Haves

Experience in service industry environment a plus

Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.
Answer incoming calls promptly and professionally
Direct calls to appropriate staff or departments
Take accurate messages and ensure timely follow-up
Provide basic information to clients and customers
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create/review estimate based on scope and photos from Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are followed.
Maintain internal and external communications with all stakeholders.
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.
Assist other departments, as needed.