Job File Coordinator / Estimator (Remote / Hybrid)

SERVPRO of Chambersburg

21d • Hybrid

About The Position

Do you have a deep understanding of the SERVPRO® ecosystem and Xactimate? We are looking for a detail-oriented Job File Coordinator/Estimator to join our team. This role is perfect for a restoration professional who excels at the administrative and compliance side of the business. We are looking for an expert in documentation and industry-standard compliance who is looking for a professional environment that offers the flexibility of a Remote or Hybrid schedule.

The Role
As a Job File Coordinator, you will be the "anchor" for our field projects, ensuring that every job file tells a complete and professional story from initial loss to final billing. You will work closely with our production teams to ensure all data is captured and audit-ready.

Requirements

• Significant experience working within the SERVPRO® system, specifically with DryBook™and franchise-based workflows.
• Proficiency in Xactimate is a requirement. You should understand how to translate field notes into accurate line items.
• A "sharp eye" for detail—you understand that a perfectly documented file is the key to a successful restoration project.
• Excellent written and verbal communication skills, with the ability to manage documentation flow for multiple projects simultaneously.
• High school diploma or GED.
• Minimum 1–2 years of experience in restoration file coordination or estimating.
• Ability to pass a background check.

Responsibilities

• Manage the lifecycle of the project file within DryBook™, ensuring all photos, moisture logs, and field notes are present, accurate, and meet franchise standards.
• Use Xactimate to draft and refine preliminary estimates, ensuring all services performed are accurately captured for insurance carrier review.
• Perform daily audits of job files to ensure we are meeting all internal and program-specific SLA requirements.
• Monitor job status daily to identify and resolve any documentation gaps, working behind the scenes to keep projects moving toward final billing.
• Act as a professional point of contact for homeowners and adjusters, providing clear updates and maintaining project momentum.

Benefits

• Work-Life Integration: We offer true Remote and Hybrid flexibility for this role—we trust our experts to manage their documentation tasks effectively.
• You’ll be supported by the back-office expertise, allowing you to focus on the technical details of the project files.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees