Job Developer/Coach

Richmond Area Multi-Servi•San Francisco, CA

7d•$32 - $39

About The Position

For the RAMS Hire-Ability Vocational Services Program Hire-Ability, an award-winning vocational services program of RAMS, is seeking a Job Developer / Coach. Hire-Ability provides high-quality, culturally competent vocational rehabilitation, training, and support services to adults with behavioral health conditions and/or mental health disabilities. Program services include vocational assessment, job readiness training, on-the-job training, job development, placement and retention, and ongoing job coaching. California legislators named RAMS a California Nonprofit of the Year in 2022. RAMS is also Great Place to Work® Certified, reflecting our commitment to building strong, supportive workplace cultures where employees thrive. Wage Range: $32.45-$38.74 (depending on experience and qualifications) Status: Part-Time (20 hours/week), non-exempt This is a part-time position; caseload size and job development expectations are prorated accordingly. Some evening, weekend, or community-based work may be required. Benefits: health insurance coverage + generous leave benefits

Requirements

Possesses a Bachelor’s degree in psychology, social work, business, marketing communications, or a related field, or equivalent experience in a community behavioral health or social services setting
Demonstrates excellent verbal and written communication skills in English (bilingual Chinese highly preferred)
Demonstrates experience providing job development services, or equivalent experience including sales, marketing or outreach.
Demonstrates the ability to travel locally within San Francisco, including multiple locations in a single day
Demonstrates the ability to perform light physical activity while engaging in employer outreach and community-based work

Nice To Haves

Demonstrates at least one year of experience providing direct services to behavioral health participants from minority or underserved communities
Exhibits a friendly, customer-focused communication style
Engages in employer and customer relationship development, including outbound calls, outreach campaigns, performance review, participant meetings, employer pitches, research, and internal strategy development
Demonstrates familiarity with San Francisco’s community behavioral health systems of care, including service delivery models and levels of care
Demonstrates familiarity with San Francisco community resources, including mental health, substance use, vocational, housing, and related services
Demonstrates a strong commitment to RAMS’ mission of providing community-based, culturally competent, and participant-guided services
Commits to ongoing professional development through trainings, continuing education, case conferences, and review of best practices
Demonstrates strong interpersonal skills and the ability to work independently while collaborating effectively with a diverse, multidisciplinary team

Responsibilities

Assists participants with mental health conditions in obtaining and maintaining competitive employment
Creates job opportunities for the entire team through rigorous efforts of establishing relationships with our community's employers
Provides job coaching follow-along services for the team to assist the participants in maintaining employment
Utilizes sales skills to market participants’ abilities and Hire-Ability’s services to supportive and well-fitting employers
Engages in essential activities to drive employer relationship growth, including but not limited to: outbound calls, participant meetings, research, attending community events (i.e. career fairs), internal strategy building and execution.
Meets regularly with treatment team members to coordinate and integrate vocational services into mental health treatment
Assesses participants’ vocational functioning in an on-going basis utilizing background information and work experiences
Maintains timely, accurate, and compliant documentation in Salesforce and participant records in accordance with program, funder, and regulatory requirements.
Acts as a liaison between employer and participant to ensure success on the job
Engages participants and establish trusting, collaborative relationships directed toward the goal of competitive employment in integrated job settings
Provides individualized job preparation in individual meetings
Provides group workshops and trainings using classroom/workshop format, e.g. “Job Club” and “Job Lab”
Draws up the individual vocational treatment plan with a multidisciplinary team
Works collaboratively with all the related Hire-Ability staff around meeting the program's contract objectives
Provides education and support to the employer(s) as agreed upon by the participant that may include negotiating job accommodations and follow-along contact with the employer(s)
Maintains on-going communication on the status with Department of Rehabilitation Counselors and relevant stakeholders
Deliver services in alignment with the Individual Placement and Support (IPS) model, including rapid job search, integration with treatment teams, participant choice, and competitive employment outcomes
Other duties as assigned