Job Coordinator

Lumbermen's•Byron Center, MI

10d•Onsite

About The Position

Located at our Byron Center, MI facility, the job coordinator team assists customers through estimating, scheduling, and planning countertop installations. Day-to-day responsibilities include: Promptly responding to incoming customer inquiries and requests. Receiving and processing customer estimate requests, providing detailed and accurate estimates. Entering submitted orders and scheduling template appointments efficiently. Proactively following up on missing information to prevent delays and obtaining final customer confirmation before production. Clearly communicating final pricing to customers and ensuring accurate cost tracking Acting as a liaison between fabrication, dealers, and end users to coordinate transportation and installation. Working closely with field crews to resolve any issues before, during, or after installation. This position is primarily focused on providing exceptional customer service and support to our customers and sales staff, while also coordinating logistics to ensure smooth operations. A key part of this role is developing strong relationships with customers and ensuring a seamless, positive experience from initial inquiry to final installation At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

Requirements

High School diploma/GED required
Excellent verbal and written communication skills with a strong ability to build relationships.
Proficiency in Microsoft Word, Excel, and Outlook.
Strong multitasking abilities and the capacity to manage multiple priorities effectively.
Exceptional attention to detail and accuracy.
A proactive approach with a commitment to getting things right the first time.

Nice To Haves

Prior experience in a high-paced customer service environment desired
Project planning/scheduling experience desired

Responsibilities

Promptly responding to incoming customer inquiries and requests.
Receiving and processing customer estimate requests, providing detailed and accurate estimates.
Entering submitted orders and scheduling template appointments efficiently.
Proactively following up on missing information to prevent delays and obtaining final customer confirmation before production.
Clearly communicating final pricing to customers and ensuring accurate cost tracking
Acting as a liaison between fabrication, dealers, and end users to coordinate transportation and installation.
Working closely with field crews to resolve any issues before, during, or after installation.