Job Coach

Operation New Hope, Inc • Jacksonville, FL

1d

About The Position

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

Position Overview: The primary purpose of the Job Coach is to be the catalyst for the successful transition of a Ready4Work Client from the classroom to employment.  The Job Coach will match program participants with employers based on experience, workforce goals and aptitude. Coaches will also work with employers to ensure that their needs are being satisfied in order to create long-term success for all stakeholders.

Requirements

• Bachelor’s degree in related field, or 5+ years direct experience in Job Placement or employment training.
• Excellent verbal and written communication skills.
• Must possess excellent interpersonal skills, with a focus on team collaboration.
• Excellent documentation skills.
• Proficiency in using computers, running reports, and learning new software.
• Proficiency with Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, as well as electronic client records, and staffing software required.
• Must be able to work Monday through Friday 8:30am-4:00pm.
• Must have a valid driver’s license, clean driving record and reliable transportation.
• Must be able to clear a Level I Background check through the Department of Corrections.
• Must be able to lift up to 15 lbs.

Nice To Haves

• Experience working with marginalized or underserved populations preferred.
• Experience working for a non-profit organization is preferred.

Responsibilities

• Responsible for facilitating an employability assessment on all participants, which will include preparing a skill set profile, reviewing resumes and one-on-one training/coaching.
• Responsible for setting up interviews with potential employers and ensuring that the participant is ready for their job interview.
• May facilitate mock interviews with clients in the career development classroom.
• Monitors client work sites and checks on clients at least weekly for the first month and monthly thereafter. The Job Coach will work with the participants to get pay stubs when required to document employment retention.
• Responsible for communicating regularly between the participant and other program staff.
• Assists employers with WOTC and Federal Bonding paperwork.
• May be required to administer client drug screen collections.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees