Cotton Blossom - Job Coach

Marana Health•Tucson, AZ

4d•Onsite

About The Position

MHC Healthcare is seeking a Job Coach to join the Employment Services team at the Copper Café, located in the MHC Main Health Center, in the heart of Marana, AZ. The Job Coach is responsible for training and coaching Work Adjustment Trainees (Trainees) as they learn job skills, work habits, and workplace behaviors in preparation for employment. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

Requirements

High school diploma or equivalent
2 years’ experience in the behavioral health or related social services field providing rehabilitation services to clients with disabilities
Basic Life Support (BLS) certification (may be completed with MHC upon hire)
First Aid certification (may be completed with MHC upon hire)
Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MHC)
Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
Computer proficient.
Knowledge of State ACC and RBHA requirements.
Thorough knowledge of current versions of Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
Ability to identify, evaluate and analyze trainee’s employment barriers.

Nice To Haves

Associate degree in social services, business, or related field
Experience working with the State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
One year retail or restaurant experience
Experience with Point-of-Sale (POS) systems and cash handling
Bilingual (English/Spanish)
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

Responsibilities

Provides direction and support to trainees in the Job Services Program.
Establishes rapport and communicates expectations to trainees, understanding the interests and capabilities of each trainee.
Modifies training sessions to match the ability of the trainee to achieve identified objectives on their Individual Service Plan (ISP).
Conducts trainee assessments including reviewing adaptive behaviors, transportation options, the trainee’s expressed willingness to work, and other relevant factors.
Assists with the review of trainees for competitive employment placements.
Maintains communications with Managers and Employment Service Supervisor (ESS) regarding program and facility operations.
Conducts job coaching off premises, as appropriate.
Ensures Occupational Safety & Health Act (OSHA), local health and safety codes, and company safety and security policies are met.
Participates in scheduling trainees to ensure appropriate staffing at all times.
Handles customer concerns in a quick, efficient, and professional manner.
Intervenes during crisis situations in order to maintain a safe working environment.
Assists with the flow of business and provides coverage when the Café Manager or Assistant Café Manager are not available.
Operates the POS system, implements proper cash handling and end of-the-day balancing and closing.
Acts as a willing and efficient liaison between MHC behavioral health and other behavioral health agencies.
Interacts effectively with community members and other agency personnel to promote trust, productivity and growth.
Participates in departmental meetings, client staffings, case reviews, staff development, and policy and procedure development.
Maintains general behavioral health standards and keeps abreast of State and RBHA guidelines by reading and attending in-services and workshops as appropriate and indicated in staff development plan.
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving trainees.