Job Coach

Center for Employment Opportunities • San Jose, CA

8d • $62,200 - $62,200 • Onsite

About The Position

One of CEO’s core program positions is the Job Coach/Retention Specialist (JC/RS). The JC/RS is essential to identifying and addressing our participants’ barriers to employment. Through early intervention and appropriate support services, they are devoted to helping participants stay motivated while working in temporary employment and focused on their efforts to retain permanent employment. The JC/RS has a caseload of participants to whom they provide support services to ensure they become job start ready. They monitor participant progress utilizing weekly targeted case management, motivational interviewing, and connections and referrals to other support services agencies.
The JC/RS is also responsible for helping CEO achieve targeted retention outcomes. They will keep participants engaged in CEO services and in the labor force for twelve months from the start of the first full-time job placement. A successful JC/RS understands customer relationship management and the importance of quality data entry. They will be responsible for maintaining and documenting the status of the relationship between our participants and CEO in our case management system.
As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

Responsibilities

• Ensures that at least 70% of participants become Job Start Ready
• Guide and coach participants in key preparatory activities tied to employment, including writing professional resumes, networking, and mock interviewing
• Use motivational interviewing techniques as appropriate to help guide participants to goal achievement
• Maintain weekly contact with participants to track their progress to interview readiness
• Makes appropriate referrals to outside agencies when necessary; documents in Salesforce
• Facilitate group sessions and workshops to build employment readiness skills
• Build positive relationships with criminal justice partners in various settings, including parole bureaus and correctional facilities
• Regularly discuss participant process and status with colleagues
• Engage participants in ongoing discussions about their employment goals

Benefits

• medical and dental coverage
• professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI)
• paid parental leave
• participation in a retirement plan
• sick and vacation leave
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed