Job Coach - Retail Services

Marana Health • Marana, AZ

102d

About The Position

Marana Health is seeking a Job Coach – Retail Services to join the Behavioral Health team at the Marana Main Health Center, located in the heart of Marana, AZ. The Job Coach is responsible for training and coaching Work Adjustment Trainees as they learn job skills, work habits, and workplace behaviors in preparation for employment. In addition, this role includes operating a company vehicle to pick up, load, transport, and unload donated or sold goods. As needed, the Job Coach will assist with the in-store processing and sales of merchandise. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

Requirements

• High school diploma or equivalent
• Basic Life Support (BLS) certification (may be completed with Marana Health upon hire)
• First Aid certification (may be completed with Marana Health upon hire)
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by Marana Health)

Nice To Haves

• Associate degree in social services, business, or related field
• 2 years’ experience in the behavioral health or related social services field providing rehabilitation services to clients with disabilities
• Experience working with the State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients
• One year retail or restaurant experience
• Experience with Point-of-Sale (POS) systems and cash handling
• Bilingual (English/Spanish)

Responsibilities

• Provides direction and support to trainees in the Job Services Program.
• Establishes rapport and communicates expectations to trainees, understanding the interests and capabilities of each trainee.
• Modifies training sessions to match the ability of the trainee to achieve identified objectives on their Individual Service Plan (ISP).
• Conducts trainee assessments including reviewing adaptive behaviors, transportation options, the trainee’s expressed willingness to work, and other relevant factors.
• Assists with the review of trainees for competitive employment placements.
• Maintains communications with Managers and Employment Service Supervisor (ESS) regarding program and facility operations.
• Conducts job coaching off premises, as appropriate.
• Ensures Occupational Safety & Health Act (OSHA), local health and safety codes, and company safety and security policies are met.
• Participates in scheduling trainees to ensure appropriate staffing at all times.
• Handles customer concerns in a quick, efficient, and professional manner.
• Intervenes during crisis situations in order to maintain a safe working environment.
• Operates the POS system, implements proper cash handling and end of-the-day balancing and closing.
• Acts as a willing and efficient liaison between Marana Health behavioral health and other behavioral health agencies.
• Interacts effectively with community members and other agency personnel to promote trust, productivity and growth.
• Participates in departmental meetings, client staffing, case reviews, staff development, and policy and procedure development.
• Maintains general behavioral health standards and keeps abreast of State and RBHA guidelines by reading and attending in-services and workshops as appropriate and indicated in staff development plan.
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving trainees.
• Provides job coaching in mobile and retail settings, including accompanying and supporting trainees during donation pick-ups, deliveries, and in-store merchandising.
• May assist with driving a company vehicle or loading/unloading donated items when part of an active coaching engagement and where physical support is required for client safety or job modeling.
• During low-volume trainee periods, may support store operations as part of maintaining a realistic and engaging job site for trainees, while continuing to focus on employment readiness and training goals.
• Sort and price merchandising of donated goods to ensure quality standards and profitability.
• Maximize quality and quantity of production placement of stock and sales floor through merchandising and displays.

Benefits

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical/dental/behavioral health services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees