Tech Officer: Jnr Customer Engineer (FS)

BCXP • Krugerville, TX

1d • Onsite

About The Position

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Requirements

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork
• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match
• NQF 4: Grade 12 National Diploma
• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required
• Client Roaming
• Billable

Nice To Haves

• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE)
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
• Professional Memberships in Relevant Industry

Responsibilities

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED