Jira Service Management Admin/ Business Operations Contractor

Drivemode • Mountain View, CA

1d • $50 - $60

About The Position

Drivemode is looking to hire a Jira Service Management Admin to join the Operations team on a part time basis. 20 hours per week for 6 months duration.

Requirements

• Hands-on JSM administration (request types, workflows, queues, Automation)
• Procurement intake basics (purchasing requests, vendor onboarding, supplier changes.
• Account Payable basics (invoice-to-approval-to-payment; refunds).
• Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes.
• Strong data reconciliation (ID/name normalization, exception detection, audit-trail awareness).

Nice To Haves

• Familiarity with ticketing/approval tools Slack/Teams notifications integration.
• Basic understanding of cost-center/GL mapping (for approval-matrix design).

Responsibilities

• Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category).
• Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal.
• Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents.
• Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards).
• Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync.
• Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice).

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed