JIRA Developer and Administrator

Leidos•Alexandria, VA

About The Position

Join us in transforming how technology serves those who serve. At Leidos, we're not just delivering solutions – we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow. Shape the future of digital defense. Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure. Ready to engineer solutions that matter? The Digital Modernization Sector at Leidos is seeking a dynamic Senior JIRA Developer and Administrator to support cloud modernization initiatives for the United States Coast Guard (USCG) at Command, Control, Communication, Computer, Cyber, and Intelligence Service Center (C5ISC) in the Alexandria, VA area. This role is part of a high-impact program focused on delivering secure, scalable cloud solutions that enable operational agility and resilience across the USCG enterprise. As a JIRA developer and administrator, you’ll be responsible for managing and optimizing JIRA and Confluence in support of cloud migrations and hosting services in AWS and Azure environments. This role is essential to offering JIRA and Confluence as service to variety of stakeholders and application owners. You’ll work closely with cloud hosting teams, application teams, and program leadership to drive continuous improvement and deliver value to the mission.

Requirements

Bachelor’s degree in a related field (e.g., Computer Science, Information Systems, Business)
12 +years of development and systems administration experience
3 + years of experience in SharePoint 2016/2019 development on-Premises
Experience in Atlassian/Jira development and administration, to include installation and cofiguration of custom applications.
Proficient in the implementation of Atlassian Plugins
Experience with Service Now platform
Experience working in cloud environments
Experience developing software team solutions using Atlassian tools and Atlassian Confluence
Troubleshooting and problem-solving skills
Proficient in creating and managing custom JQL filters, dashboards, and Confluence pages
Ability to work in a fast-paced, mission-driven environment
Must be a U.S. Citizen and able to obtain a Public Trust and DoD Secret Clearance

Nice To Haves

Prior experience supporting DHS, USCG, or other federal cloud modernization efforts.
Strong documentation, communication, and cross-functional collaboration skills.
Experience working with technical teams in cloud, cybersecurity, or enterprise IT environments.

Responsibilities

Responsible for the overall support and maintenance of the JIRA platform and related solutions.
Provide day-to-day operational support activities as well as strategic planning initiatives involving JIRA and Confluence.
Support requirements gathering and assess/implement new capabilities as needed on JIRA and Confluence.
Administer JIRA and Confluence
Integrate various services internal and external to the enterprise.
Integrate the required support for compatibility with existing tools and services
Design and maintain custom projects, workflows, schemes, screens, field configurations, automations, user permissions, and project roles in Jira/Confluence
Audit, improve, and automate processes and workflows as needed; determine ways to optimize Jira/Confluence
Assist in training for staff on Jira/Confluence regarding how to use the tools, navigate projects and spaces
Troubleshoot, identify, and resolve Jira issues reported by program users
Coordinate with Customers and Cloud hosting team to provide suggestions and solutions to system configuration as needed
Provide ad-hoc Program support with application, system, issue, and project level configuration as needed
Manage user access provisioning and ensure proper restrictions are in place