Jira Administrator

Ignite Digital Services • Charleston, SC

82d • $95,000

About The Position

Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies. We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.

Requirements

• Experience administering Jira (Cloud or Datacenter) and Confluence.
• Familiarity with Agile methodologies (Scrum, Kanban).
• Basic knowledge of data migration techniques.
• Ability to configure Jira automation rules.
• Understanding of user/group/permission management.
• Experience building dashboards and reports.
• Strong troubleshooting and communication skills.
• Familiarity with JQL and scripting is a plus but not required.
• Team-oriented mindset with willingness to learn and grow.

Nice To Haves

• Atlassian Certified Jira Administrator (Cloud or Server/Datacenter) preferred.
• Agile certification (CSM, PMI-ACP, or equivalent) a plus.
• ITIL or other relevant certifications preferred.

Responsibilities

• Configure, maintain, and support Atlassian tools to help teams work more effectively.
• Collaborate with stakeholders to understand requirements and implement configurations.
• Ensure reliable day-to-day operation of Jira and Confluence.
• Support automation, reporting, and user management to improve efficiency and adoption across the organization.
• Support Jira project setup and configuration for new and existing teams.
• Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects.
• Assist with performance troubleshooting and coordinate with vendors as needed.
• Recommend and implement straightforward automations to improve efficiency.
• Research and install plugins under the direction of senior team members.
• Assist with project migrations within a Jira instance.
• Support data migration activities between environments under the guidance of senior admins.
• Follow defined data transformation processes and quality checks.
• Participate in testing and validation of migrated data.
• Manage user accounts, groups, and permissions according to established security guidelines.
• Conduct basic training sessions and maintain user documentation.
• Respond to Jira/Confluence support requests, escalating complex issues when necessary.
• Communicate system updates or changes to users.
• Follow established backup and recovery processes for Jira/Confluence.
• Assist with documentation of procedures and escalation of issues.
• Document configurations and changes.
• Contribute to knowledge base articles and FAQs.
• Share best practices with peers and end users.
• Stay current on Jira features and updates.
• Suggest improvements to workflows or configurations.
• Collect user feedback to recommend enhancements to senior team members.
• Assist with tool-related project tasks such as backlog setup, reporting, and configuration support.
• Provide input on timelines and requirements but not own project schedules.
• Create dashboards and status reports for stakeholders when requested.
• Escalate blockers or risks to senior admins or project leads.

Benefits

• Competitive pay and benefits, including PTO.
• Education stipends and referral bonuses.
• Compelling work with the U.S. federal government.
• Strong emphasis on volunteer and community engagement.
• Opportunity to shape the future of our industry.
• Supportive colleagues and management who invest in your growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees