Jira Administrator

Ashley Furniture • Tampa, FL

290d

About The Position

The Jira Administrator is responsible for managing, maintaining, and optimizing the organization's Jira instance(s) and related Atlassian products. This role combines technical expertise with business process understanding to ensure Jira serves as an effective tool for project management, workflow automation, and team collaboration. The position requires hands-on configuration, customization, and support while working closely with various departments to implement and improve business processes.

Requirements

• Bachelor's degree in computer science, or related field, or equivalent experience
• 3+ years' experience administering Jira in an enterprise environment
• Proven experience with Jira configuration, customization, and workflow design
• Strong understanding of Jira administration best practices
• Experience with Atlassian APIs and integration capabilities
• Familiarity with SQL and scripting languages
• ITIL knowledge and experience
• Experience with other Atlassian products, and Github or ADO
• Scripting/programming experience (.net, Python, etc.)
• Experience with REST APIs and web technologies

Nice To Haves

• Atlassian certifications (Jira Administrator, etc.)
• Any PM/Scrum-master-like certification, or good knowledge of Project Management workflows, as well as Software Development workflows

Responsibilities

• Manage and maintain Jira instance(s), including installation, configuration, upgrades, and patches
• Design, implement, and optimize Jira workflows, screens, custom fields, and automation rules to meet business requirements
• Configure and manage user access, permissions, and security schemes, ensuring proper data protection and compliance
• Develop and maintain custom dashboards, reports, and metrics to provide meaningful insights to stakeholders
• Integrate Jira with other business systems and Atlassian products through code-developed integrations
• Provide technical support and problem resolution for Jira-related issues
• Train and support end users on Jira functionality and best practices
• Manage and maintain Jira add-ons/apps, evaluating new ones as needed
• Document all configurations, processes, and procedures related to Jira administration
• Monitor system performance and implement optimization measures as needed
• Lead projects to implement new Jira functionalities or integrate with other systems
• Help build and manage automation for the continued growth and usage of Jira
• Manage backup and recovery procedures for Jira data
• Stay current with Atlassian product updates and industry best practices
• Demonstrate the Company's Core and Growth Values in the performance of all job functions

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location-specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees