Jira Administrator I

Braze • Chicago, IL

293d • $90,000 - $110,000 • Hybrid

About The Position

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

Requirements

• Minimum 3 years in Jira Administration, in either Cloud or Data Center environments
• A proven track record of developing and implementing IT services
• Demonstrated success in ensuring risk and change management, observability, and maintaining service level objectives
• Strong knowledge and familiarity with JQL
• Strong knowledge of Jira project and workflow setups
• Strong verbal and written communication skills
• Strong knowledge of both Agile Scrum and Kanban methodologies

Nice To Haves

• Recent Atlassian certification(s): ACP-100: Jira Administration for Data Center, ACP-610: Managing Jira Projects for Data Center and Server, ACP-620: Managing Jira Projects for Cloud
• Proven experience integrating services such as Google Workspace, Slack, Jamf, and other standards IT services via their APIs
• Knowledge of ScriptRunner and Jira Automation plugins
• Experience using Jira's REST APIs
• Experience extending Atlassian products via code development

Responsibilities

• Streamline Braze's Service Desks
• Maintain and develop multiple Service Desks, assisting in the transition to Jira Cloud & Service Management, implementing a standardized landing page and a single queue system
• Maintain a Consolidated Landing Page for multiple Braze teams to centralize these operations, aiming to achieve economies of scale, and standardize metrics and SLA reporting
• Partner with Braze's teams on development and design of processes, automation, workflows, custom fields, etc.
• Work with business units to create and improve their existing Jira workflows and business processes, working directly with other teams across the company to gather requirements, implement new workflows, and improve existing ones
• Prompt issue resolution with Jira and provide and manage Braze's on-premise Atlassian products
• Configuration and administration of Jira and other Atlassian products
• Provide updates to the business users on new features and functionalities
• Research and implement new approaches on Jira and other Atlassian products

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services