Jewelry Technical Specialist

Rio Grande•Albuquerque, NM

About The Position

We are seeking a knowledgeable and customer-focused Jewelry Technical Specialist to assist customers with jewelry-making equipment, tools, and related products. The role involves providing technical support, troubleshooting, product demonstrations, and training to help customers maximize the value of their purchases. The ideal candidate has a strong background in jewelry-making techniques and experience with industry tools and machinery.

Requirements

Experience in jewelry-making, metalsmithing, or related technical fields.
Familiarity with jewelry-making tools, equipment, and machinery (e.g., soldering equipment, engraving machines, polishing tools, casting equipment).
Technical Expertise: Strong understanding of jewelry-making tools and processes.
Customer Service Skills: Ability to communicate technical information clearly to customers with varying skill levels.
Problem-Solving: Analytical skills to troubleshoot issues and recommend solutions.
Training & Presentation: Experience conducting demonstrations or training sessions.
Technology Proficiency: Familiarity with CRM systems, troubleshooting software, and digital content creation tools.

Nice To Haves

Prior experience in technical support, customer service, or product training is a plus.

Responsibilities

Assist customers with troubleshooting and technical questions regarding jewelry-making tools and equipment.
Provide guidance on proper use, maintenance, and safety procedures for products.
Offer remote and in-person assistance to resolve product-related issues effectively.
Document customer inquiries and resolutions to improve product knowledge and support processes.
Conduct product demonstrations and training sessions for customers and internal teams.
Develop instructional guides, FAQs, and video tutorials on jewelry-making tools and techniques.
Stay up to date with new product features, industry trends, and emerging technologies.
Support the sales team by recommending the right tools and equipment based on customer needs.
Assist customers in selecting appropriate products for their projects or businesses.
Gather customer feedback to improve products and services.
Perform basic troubleshooting and minor repairs on tools and equipment.
Coordinate with manufacturers and vendors for advanced repairs or warranty claims.
Ensure proper inventory and tracking of replacement parts and consumables.

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits