Jewelry Service Consultant

Day's Jewelers • South Portland, ME

118d • $42,000 - $55,000

About The Position

Day’s Jewelers is seeking a passionate individual who shares our vision to build a business that stands the test of time. A Jewelry Service Consultant values fine jewelry and its transformations. As a Jewelry Service Consultant, you will be the first point of contact for many of our guests; your initial interactions have the power to create lasting impressions and foster a sense of trust and excitement through phenomenal guest experiences. We expect our employee co-owners to inspire authenticity and consistently deliver outstanding service. Our dynamic Jewelry Service Consultants strive to make every customer feel valued and appreciated — crafting a welcoming environment through determination to sentiment, value, and connection. To succeed as a Jewelry Service Consultant, you are the first line of engagement: Understand that your interactions with each guest are an opportunity to build lasting relationships that go beyond transactions. Understand that jewelry inherits a sentimental attachment: The deep emotional significance of jewelry becomes a lifelong treasure. Conduct detailed assessments: Examine jewelry pieces to maintain quality and integrity, delivering insightful guidance with professionalism and expertise. Collaborate with your teams: Coordinate and clearly communicate with the repair team to advise on jewelry preservation, ensuring the highest standard of service. Ensure exceptional restorative repairs: Perform inspections on repair services to ensure completion exceeds customer expectations. Exceed service goals: Drive the service department to consistently meet or exceed monthly profitability objectives while maintaining a focus on customer satisfaction. Build relationships that last: Cultivate positive, collaborative relationships with guests, team members, and partners focusing on creating an environment where people feel heard, valued, and respected. Resolve guest concerns: Identify and resolve customer concerns promptly and professionally, addressing each potential issue thoughtfully to further connection and loyalty. Leverage technology to enhance services: Gain proficiency in software such as Adaptive, BirdEye, and Microsoft applications, utilizing technological advancements to enhance experiences and contribute to company growth and sustainability. Coordinate Special Orders: Manage special orders ensuring timely arrival by tracking orders through each stage, keeping customers informed and engaged at every step. Daily tasks in this position may include engraving, watch battery replacement, and other minor repairs. This position works closely with an on-site Jeweler learning about the care and restoration of exquisite stones, metals, and jewelry pieces. Service Consultants support the jewelry sales and management teams to craft a distinguished customer engagement experience.

Requirements

• Ability to excel in an evolving environment.
• Appreciation for organization and time-management strategies.
• Intellectual inquisitiveness, imaginative insight, and innovative vision.

Responsibilities

• Understand that your interactions with each guest are an opportunity to build lasting relationships that go beyond transactions.
• Examine jewelry pieces to maintain quality and integrity, delivering insightful guidance with professionalism and expertise.
• Coordinate and clearly communicate with the repair team to advise on jewelry preservation, ensuring the highest standard of service.
• Perform inspections on repair services to ensure completion exceeds customer expectations.
• Drive the service department to consistently meet or exceed monthly profitability objectives while maintaining a focus on customer satisfaction.
• Cultivate positive, collaborative relationships with guests, team members, and partners focusing on creating an environment where people feel heard, valued, and respected.
• Identify and resolve customer concerns promptly and professionally, addressing each potential issue thoughtfully to further connection and loyalty.
• Gain proficiency in software such as Adaptive, BirdEye, and Microsoft applications, utilizing technological advancements to enhance experiences and contribute to company growth and sustainability.
• Manage special orders ensuring timely arrival by tracking orders through each stage, keeping customers informed and engaged at every step.
• Daily tasks may include engraving, watch battery replacement, and other minor repairs.

Benefits

• Opportunity to work in a collaborative, fun environment where people are valued and appreciated.
• Partnership in the growth and prosperity of our successful employee-owned company.
• Paid time off (including 6 holidays), encouraging a work-life balance.
• Various company-funded continuing education opportunities.
• Insurance plans: Health insurance, dental insurance, vision insurance, life insurance, and supplemental insurance.
• Opportunities for advancement as each team member is involved in continuous development.
• Employee Stock Ownership Plan.
• 401K retirement plan.
• Employee Referral Plan.
• Competitive pay and Incentive plans.
• Employee discount.
• Team building opportunities.
• Opportunity to work for one of the most respected retail jewelers in America.
• Flexible, non-traditional retail hours.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees