Jewelry Sales Consultant

Brilliant Earth • Alpharetta, GA

1d • Onsite

About The Position

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes both weekend days. This role is in-person at our Alpharetta, GA showroom location at The Avalon. Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry, creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. The company is one of the fastest growing e-commerce jewelers in the world, searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Requirements

• Passion for providing exceptional customer experience
• Drive to exceed sales targets and goals
• Passion for process and keen eye for detail in a fast-moving work environment
• Clear and concise communication skills, both in-person and virtually
• Ability to collaborate effectively as a team player

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Excellent training program and endless opportunities for career growth!
• Competitive compensation and a robust benefits package
• Career Growth. Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Set Schedule. Consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.
• Lifestyle Spending Account. Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. Generous discount on our jewelry.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. Teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. Generous 401k match.
• Paid Time Off. Accrue 3 weeks of PTO in your first year.
• Parental Leave. Paid parental leave to bond and care for new additions.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed