Jewelry Lead

Brilliant Earth•San Antonio, TX

8d•Onsite

About The Position

Our Jewelry Leads provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant Lead, you will guide the customer through the life of the sale through our engaging sales platforms, as well as provide mentorship and guidance to teammates. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Learn more on our blog here or learn about Oval Diamonds from our team member, Kelly, here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our San Antonio, TX showroom.

Requirements

1+ years of demonstrated high-achieving performance in a sales-based retail position (luxury and/or omni-channel experience, preferred)
Experience managing people in retail or direct to consumer sales, store leadership or keyholder experience a plus
Dedicated desire to coach and mentor to set teammates up for success and continuously improve team performance
A true passion for helping people and creating positive customer service experiences
Highly organized with focus on execution, problem solving, and improving processes
Motivated self-starter with high efficiency work style, while maintaining attention to detail
Excellent written and verbal communications
Ability to think critically and adapt quickly in a flexible environment
Exceptional time management skills and accountability
Team player with an ability to work collaboratively to achieve business goals
Robust CRM software experience
Entrepreneurial spirit / self-starter
Ability to travel up to 50%
Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
Interest in socially and environmentally responsible organizations and products

Responsibilities

Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Travel to support other showroom locations.
Support onboarding new Jewelry Consultants through shadowing daily activities, as well provide support for continuing education.
Participate in mentorship and training programs, providing dedicated support and guidance to new and existing Jewelry Consultants.
Act as Assistant Manager on site, as needed, including but not limited to: assigning appointments, scheduling and sales dashboard oversight, and escalation management.

Benefits

Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.