Jewelry/Asst Manager

Kroger•Yakima, WA

1d•Onsite

About The Position

Assist the store manager with daily tasks and act as the supervisor for the location in the absence of the store manager. The role involves maximizing the financial performance of the store and assisting the store manager in achieving growth and sales targets by successfully managing and motivating the sales team. The Assistant Manager is also responsible for creating an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion, both in-store and online, and achieving personal sales targets. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or general education degree (GED)
Minimum of 6 months Fred Meyer experience
1 year jewelry sales experience
Minimum 18 years of age
Ability to pass drug test
Maintain confidentiality
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Diamond Council of America (DCA) courses completed within a year from being hired to this position

Nice To Haves

Knowledge of Fred Meyer Jewelers policies, procedures
Management experience
Proficiency with Microsoft Outlook, First Place, Act , Intranet
Experience directing/participating on project teams

Responsibilities

Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Maintain profitability of location through sales and proper shrink and expense control
Achieve personal sales targets by turning every customer's life's meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
Foster life-long emotional connections with customers by clienteling
Support the coordination of the operations functions
Display merchandise and promotional materials in accordance with corporate merchandising plans
Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
Provide product knowledge, features and benefits to customers when presenting merchandise
Estimate repairs and inspect/clean customer jewelry
Perform watch battery replacements and band adjustments
Suggest designs for custom jewelry
Follow receiving and processing procedures
Maintain overstock/understock conditions to retain ordering system integrity
Maintain daily/weekly sales and take appropriate action
Respond to customer comments/complaints
Complete customer incident and associate incident/accident report forms
Participate in inventory process
Complete case counts
Assist with and process time and attendance
Develop staff scheduling and enter weekly work schedule for associates
Assist with special maintenance arrangements for location
Maintain flexibility to work any shift, including holidays and overtime
Travel to other store locations to provide back-up coverage on an occasional basis
Must be able to perform the essential functions of this position with or without reasonable accommodation