Jersey Mike's Crew Member

The Paradies Shops • Dulles, VA

213d

About The Position

At Paradies Lagardère, our mission is maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. Crew Members are responsible for preparing products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Requirements

• High School diploma or GED.
• Food and Beverage experience is preferred but not required.
• Able to work in a high energy and demanding environment.
• Knowledge of math to figure cost, make change, and cash handling procedures.
• Effective communication skills and able to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Nice To Haves

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively in English.
• Self-motivated, leadership and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics in English.
• Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

Responsibilities

• Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times.
• Embrace the family culture by following core values: Trust, Respect, Integrity, First-Class, Innovation, Commitment.
• Recognize and satisfy all restaurant guests and be accountable to the Company and Restaurant Managers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Warmly greet, acknowledge, and take guests drink and food order within 30 seconds of them entering the concept.
• Accurately total, process and collect payments from guests using the point-of-sale system.
• Handle money, process credit and debit card, make change, while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
• Be knowledgeable and enthusiastic about the restaurant's menu and products, making recommendations to guests.
• Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Maintain a clean organized work environment that is free of safety hazards.
• Receive positive Secret Shopper scores.
• Ask correct SMG related questions for positive comments.
• Be compliant with all local, state, federal laws and regulations including those relating to food safety.
• Adhere to Brand standards and systems.
• Prepare all products following appropriate recipes and procedures.
• Take direction and collaborate in a team environment.
• Perform other duties as assigned.

What This Job Offers

• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees