JDE IT Business Analyst - Run & Maintain

Trelleborg • Fort Wayne, IN

371d • $90,000 - $90,000

About The Position

The JDE IT Business Analyst will be part of the Run and Maintain team at Trelleborg Sealing Solutions, providing functional support for the JD Edwards E1 ERP system across various business areas in the Americas. The role focuses on managing shipping and stock labels, supporting the distribution module, and collaborating with cross-functional teams to enhance operational efficiency and resolve issues.

Requirements

• BS or BA degree required.
• At least 2 years of experience in an IT Business Analyst role focused on Production Support and Small Enhancements.
• Knowledge of ticket systems such as ServiceNow or OTRS.
• Experience with JD Edwards EnterpriseOne (Distribution Module/Labels).
• Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
• Experience with Hubble/ReportsNow in report development.
• Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).
• Understanding of ITIL concepts.

Responsibilities

• Monitor ticket applications for the JDE E1 queue, ensuring compliance with defined SLAs.
• Respond to support tickets regarding error fixes and enhancements.
• Set up user accounts for applications used in the Warehouse.
• Provide functional support for JD Edwards E1 distribution modules, focusing on Purchasing and Warehouse Management (Pick, Pack, Shipping).
• Support existing stock and shipping labels by assisting end-users, identifying root causes of issues, and implementing necessary improvements.
• Develop functional specifications for new labels based on customer requirements.
• Collaborate closely with the technical team to ensure proper testing, configuration, and documentation of changes.
• Support system enhancements, integrations, and other projects impacting distribution and label management.
• Develop and maintain Hubble reports.
• Create documentation to assist the business with recurring issues (KBA - Knowledge Base Articles).
• Train end-users on system functionality.
• Support stakeholders in understanding their requirements and addressing their concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree