JD Logistics - Key Account ManagerNew

About the position

As a Key Account Manager, 3PL Operations, you will be responsible for managing high-value client relationships, driving operational efficiencies, and ensuring exceptional service delivery for JD Logistics' largest accounts. You will collaborate with cross-functional teams to develop tailored logistics solutions, optimize warehouse processes, and improve financial performance. This role requires strategic thinking, strong analytical skills, and a deep understanding of supply chain management.

Responsibilities

• Serve as the primary point of contact for key clients, ensuring alignment between their business needs and JD Logistics' service capabilities.
• Lead onboarding for large accounts, ensuring seamless integration with warehouse operations, WMS, OMS, and billing systems.
• Conduct in-depth financial analysis for major accounts, tracking profitability and identifying cost-saving opportunities.
• Oversee service level agreements (SLAs), drive process improvements, and ensure key performance indicators (KPIs) are met or exceeded.
• Work closely with JD.com teams across Europe, Thailand, Indonesia, and other regions to enhance global supply chain solutions.
• Monitor and optimize third-party service provider performance to ensure operational efficiency and service quality.
• Partner with finance teams to streamline billing, ensure accurate invoicing, and improve overall account receivables/payables processes.

Requirements

• Bachelor's degree or higher in supply chain, logistics, business, or a related field.
• 3-5 years of experience in key account management, supply chain, logistics, or e-commerce.
• Bilingual in Chinese and English (required).
• Proven experience managing high-value client relationships and complex logistics operations.
• Strong financial acumen with experience in P&L analysis and contract management.
• Proficient in Microsoft Office Suite and CRM tools.
• Excellent leadership, communication, and negotiation skills.
• Ability to work in a fast-paced, high-pressure environment while managing multiple priorities.

Nice-to-haves

• Experience with coding, data analysis, or CRM systems.