JD Logistics - Account Manager

About the position

JD Logistics is seeking an Account Manager to ensure successful on-boarding of new clients and to coordinate with sales, solution, and operation teams. The role involves providing training on the entire cycle of warehouse processes and the OMS system. The Account Manager will conduct monthly P&L analysis on different accounts to evaluate profit and margin, lead warehouse optimization projects, and deliver exceptional customer service. This includes maintaining customer relationships and building up the Customer Relationship Management (CRM) system by cooperating with various teams under JD.COM Group. The position also requires coordination with third-party service providers and assisting in the billing process by recommending improvements.

Responsibilities

• Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system
• Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models
• Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process
• Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance
• Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc
• Coordinate with different third-party service providers and monitor the SLA and performance of supplier
• Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process

Requirements

• Bachelor's Degree or higher
• More than 1 years of relevant work experience in supply chain/e-commerce industry
• Bilingual in Chinese and English
• Team management experience
• Proficient in Microsoft Office Suite
• Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility
• Ability to work in a fast-paced environment with multiple priorities and tight deadlines

Nice-to-haves

• Coding/data analysis/CRM system related experience