JCC Concierge Staff
About The Position
JCC Denver is a vibrant community hub dedicated to connecting people, building relationships, and enhancing lives through meaningful Jewish experiences. With over 100,000 square feet of program space, we offer high-quality programming for all ages, including wellness, aquatics, early childhood education, arts and culture, family engagement, summer camps, and more. The Front Desk Concierge is a key member of the JCC Engagement Team and supports every department. This position is responsible for providing a welcoming, knowledgeable, and service-oriented presence at the front desk. The Concierge serves as the first point of contact for members, guests, and program participants, and plays an important role in supporting the success of JCC programs, events, and daily operations.
Requirements
- Availability to work evenings, weekends, and holidays.
- Excellent interpersonal and customer service skills.
- Previous experience handling money and processing transactions.
- Strong communication skills (written and verbal).
- Ability to multitask in a fast-paced, community-centered environment.
- Friendly, professional demeanor with strong attention to detail.
- Proficient in Microsoft Office Suite and general office technology.
- Ability to lift up to 25 lbs.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience working in a community center, nonprofit, or customer service environment is a plus.
- Interest in community building, Jewish culture, or family programming.
Responsibilities
- Create a warm and welcoming environment that reflects the JCC’s mission, values, and community-centered approach.
- Greet each guest with a smile and direct eye contact; provide helpful information about JCC programs, events, and facilities.
- Become knowledgeable about the full range of JCC Denver programs—including early childhood, arts, family engagement, camps, and community events—to effectively support and guide guests.
- Answer phones and respond to inquiries with clarity, patience, and enthusiasm.
- Confirm and/or Enroll participants in JCC programs, classes, and events using designated software systems.
- Process payments and maintain accurate financial records as needed.
- Support logistics and setup for programs, including checking in guests and directing them to the correct spaces.
- Maintain a clean, organized, and professional front desk area and lobby area.
- Communicate effectively with coworkers and managers, sharing pertinent updates at the end of each shift.
- Assist with administrative support for Engagement programs as assigned.
- Assist with full JCC
- Perform additional duties as assigned to support the success of the JCC Engagement Team.
Benefits
- Paid Time Off is a day-one benefit accrued based on years of service and hours worked in compliance with the Colorado Health Families & Workplaces Act.
- Part-time employees of the JCC who regularly work 20+ hours per week receive a complimentary individual membership to the JCC’s Fitness and Aquatics Center and a range of staff discounts, including year-round access to the JCC’s fitness center and heated pool.
- Part-time employees of the JCC who regularly work 20+ hours per week are also eligible for a wide range of discounts, including up to 20% off for the JCC’s Preschool and Summer Camp childcare programs, discounted tickets to Mizel Arts and Culture events, discounted program and class costs, and more!
- All employees of the JCC are eligible to join the “JCCs of North America” (JCCA) community, which includes access to the JCCA’s resource center, ongoing professional development and networking opportunities, as well as educational stipends for qualifying employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
