Java Production Support

Capgemini • Chicago, IL

287d

About The Position

We are seeking a highly skilled Java Production Support Engineer to join our team and provide technical support for our Java-based applications in a production environment. The ideal candidate should have a solid background in Java development and possess strong troubleshooting and problem-solving skills. As a Production Support Engineer, you will be responsible for ensuring the smooth operation of our applications, resolving issues, and optimizing performance to meet service level agreements (SLAs).

Requirements

• Minimum of 8 years of hands-on experience in Java development and production support.
• Strong knowledge of Java programming language and frameworks (e.g., Spring, Spring Boot, Microservices).
• Proficiency in troubleshooting Java applications, identifying root causes, and implementing effective solutions.
• Experience with application servers (e.g., Apache Tomcat, WebLogic), web servers (e.g., Apache HTTP Server), and databases (e.g., Oracle, MySQL).
• Experience in cloud technology (Openshift / AWS). Familiarity with ServiceNow (Incident Management, Problem Management, and Change Management).
• Familiarity with monitoring tools and technologies (e.g., Splunk, Dynatrace) to proactively identify and resolve issues.
• Understanding of DevOps practices and tools (e.g., Jenkins, Git, Docker) for continuous integration and deployment.
• Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail.
• Experience in scripting languages (e.g., Shell scripting, Python).

Responsibilities

• Monitor and maintain the stability, availability, and performance of applications in a production environment.
• Respond to incidents and service requests, promptly diagnosing and resolving issues to minimize downtime.
• Collaborate with development teams to analyze application logs, troubleshoot problems, and implement effective solutions.
• Perform root cause analysis for recurring issues, identify areas for improvement, and implement preventive measures.
• Conduct performance tuning and optimization activities to enhance application performance and scalability.
• Develop and maintain technical documentation, including standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles.
• Coordinate with stakeholders, including business users, infrastructure teams, and third-party vendors, to ensure seamless operation of the applications.
• Proactively monitor system health, identify potential bottlenecks, and propose and implement proactive measures to improve system reliability.
• Participate in on-call rotations and provide 24/7 support as required.
• Stay updated with industry trends and emerging technologies related to Java development and production support.

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree