Japanese speaking - Stock Plan Services Associate

Fidelity Investments • Salt Lake City, UT

215d • $46,000 - $75,000 • Hybrid

About The Position

Stock Plan Services is looking for interested applicants who are fluent in Japanese to join the team. Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform. We empower professional growth, flexibility and support a culture of diversity and inclusion along with work life balance. This brings a feeling of togetherness in the Fidelity family that enables long-term success for you and our clients. Your desire to grow and learn within the industry will open the door to a career path full of professional rewards. We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity.

Requirements

• Customer service experience
• Proficiency in Japanese as well as strong English skills
• FINRA Series 7 and 63 preferred, OR ability to acquire upon hire (paid training & support provided)
• Ability to work overnight schedule to meet the needs of our Asia based participants

Nice To Haves

• Keen interest in the financial services market, economy and industry trends
• Robust influencing, consulting, and communication skills
• Experience delivering outstanding customer service in a metric-oriented environment
• Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources to find the answers you need
• Desire to coach fellow associates on call quality in Japanese
• Capability at managing risk in a foreign language, including monitoring peer calls for compliance with industry standards

Responsibilities

• Engaging with customers while providing outstanding service when they call in to our regional center.
• Responding to inquiries and requests for information and assistance with their stock plan accounts.
• Educating and empowering our customers through insightful conversations while leveraging online resources to discuss Fidelity's wide range of products and services.
• Partnering with other business units and roles within the organization to help with additional customer needs and ensuring continuous process improvements.
• Partnering with our participants to help them achieve their financial dreams.

Benefits

• Comprehensive health care coverage and emotional well-being support
• Market-leading retirement
• Generous paid time off and parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities