Japanese-Speaking Luxury Brand Assistant Store Manager

Fellows Hawaii•Honolulu, HI

2d•$50,000•Onsite

About The Position

A luxury leather-goods brand is seeking Japanese-Speaking Luxury Brand Assistant Store Manager. This is Full-Time position. The brand is renowned for its sophisticated design and high quality, holding a unique position in the luxury fashion market. Your role will involve supporting the Store Manager and ensuring the smooth operation of the store. Specifically, you will be responsible for staff management, implementing initiatives to boost sales, inventory management, and customer service. Location: Honolulu, Hawaii, USA

Requirements

Experience in customer service/sales within luxury brand retail or luxury hospitality (3+ years in a leadership role preferred)
English required; Japanese at a customer service level
Proficiency in MS Office
Proficiency in POS CRM systems
Team-oriented with leadership potential
Strong communication skills
Analytical skills to assess store performance metrics and identify issues, plus problem-solving ability to develop and implement concrete solutions based on analysis

Responsibilities

Staff management
Implementing initiatives to boost sales
Inventory management
Customer service
Maintain and manage daily operations smoothly to ensure high efficiency and service standards
Utilize KPIs (store visits, purchase rate, average transaction value) to contribute to store performance improvement
Leverage CRM (Customer Relationship Management) systems to drive enhanced customer experiences
Maintain store displays aligned with brand image and achieve effective Visual Merchandising (VMD)
Maintain accurate inventory control and optimal stock levels
Train, develop, and mentor store staff
Manage store staff shift schedules
Handle customer complaints