Janitorial Operations Manager

About the position

Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive. This rapidly growing company seeks enthusiastic and reliable Operations Manager to work in one of our client’s sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.

Responsibilities

• Manage the daily activities of assigned portfolio sites to include appropriate cleaning of all offices, concourses, seating areas, washrooms, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of customer satisfaction.
• Coordinate, schedule and perform all special project work for assigned building.
• Communicate and work closely with home office to improve the operations and employee experience.
• Daily supervision of the janitorial staff.
• Communicate and report to Director on weekly basis.
• Maintain and order cleaning supplies and inventory.
• Process all payroll for all staff.
• Schedule and train all new janitorial staff members.
• Responsible for managing disciplines and performance; coordinating with HR for assistance when necessary.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Conduct building inspections and report for client.
• Daily communicate with clients via phone and email.
• Plan and coordinate new startups, including recruiting and training new employees.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Requirements

• Bilingual (English / Spanish)
• A minimum of 3-5 years of related experience is required working in a janitorial commercial cleaning services industry.
• Prior floor experience preferred.
• Previous experience managing a janitorial team through motivation, coaching and development.
• Prior experience with Microsoft Word and Outlook.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Proven experience supervising housekeeping departments of 15+ employees.
• Ability to maintain a budget.
• Ability to sell additional services to clients.
• Capable of using independent judgment/solid decision-making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Must be willing to travel.
• Floor work experience is a plus.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

Nice-to-haves

• Floor work experience is a plus.

Benefits

• Equal Employment Opportunity employer.