Janitorial Operations Manager- Cleveland

Marsden Services • Strongsville, OH

103d

About The Position

We are looking for a passionate and dynamic Operations Manager to oversee accounts in the greater Cleveland area. The Operations Manager will be responsible for deploying strategies to maintain a strong customer relationship and increase associate retention by creating a highly engaged workforce with a culture focused on teamwork and safety. This position will be responsible for evening and weekend management, customer engagement, safety, while also identifying opportunities for specials sales in the area.

Requirements

• 3+ years of management experience
• Facility service, janitorial or similar service-based/multi-site related experience preferred
• Experience working with a diverse population
• Efficient use of Microsoft Word, Excel, PowerPoint, and Microsoft Teams

Responsibilities

• Drives Leadership, Engagement, Growth and Safety strategy to leadership and associates
• Manages supervisors to ensure customer expectations and agreed upon KPIs are met
• Onboards and ensures new associates feel welcomed in their first week and receive adequate training
• Hires, trains, develops, and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate
• Advises Account Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner
• Keeps safety a top priority: Provides near miss reporting and drives process improvements by identifying near misses and completing safety audits

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401K/403b Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees