City Wide Facility Solutions-posted 4 months ago
Part-time • Mid Level
Toledo, OH
101-250 employees

City Wide is seeking a Janitorial Compliance Night Manager to join our team! This role is responsible for assisting with the management of contract compliance for designated building maintenance services and maintaining the relationship between City Wide and Independent Contractors. The employee must possess the ability to review client contracts and ensure that work expectations have been met. This position requires the ability to travel within a designated territory, primarily in the NW Ohio Area including Toledo, Bowling Green, Findlay, and Lima. The pay rate depends on experience and capabilities, and we are looking for part-time to full-time employment with hours varying throughout the week, primarily between 4 PM to 12 AM, focusing on the second shift.

  • Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
  • Other duties as necessary.
  • High school diploma required or equivalent experience in commercial janitorial services industry.
  • 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • 3-5 years of Janitorial / Building Maintenance Experience.
  • Strong planning, organization skills, and attention to detail.
  • Reliable transportation.
  • Willingness to jump in to clean when needed.
  • Bilingual is a plus!
  • CRM experience preferred.
  • Competitive compensation and benefits package.
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