The Account Manager position at ABM in Silverdale, WA, involves working closely with the Project Manager to develop work plans that ensure timely and cost-effective service delivery while meeting contract provisions. The role requires regular communication with customers to address inquiries, resolve complaints, and promote customer retention. The Account Manager will also be responsible for reporting on the status of work, identifying potential issues, and escalating serious matters to the Project Manager. Additionally, the position involves increasing billable services and enhancing customer value through additional services. The role demands excellent customer service skills to ensure satisfaction and retention.