Janitorial Account Manager

The Budd Group•Franklin, TN

36d•Onsite

About The Position

Are you the kind of leader who brings energy, sets the tone, and turns challenges into opportunities? If you thrive in fast-paced environments and love developing people, this role is built for you. We’re seeking a relationship-focused, hands-on Account Manager to lead daily operations at a Class A headquarters campus in Franklin, TN. You’ll engage with the client and keep the account running seamlessly. Success here looks like proactive communication, steady follow-through, strong admin discipline, and a visible, supportive presence on the floor—all delivered with a positive, professional mindset.

Requirements

Previous janitorial or commercial cleaning leadership experience.
Experience managing teams in a commercial office or Class A building.
Strong communication skills (email, in person, and with clients).
Reliable, punctual, and comfortable with an in-person schedule (no remote work).
Computer literate; able to manage payroll, inspections, reporting, and ordering.
Hands-on leader who likes being on the floor, not sitting behind a desk all day.
Customer service mindset: able to work with a high-involvement client.
Positive attitude, proactive mindset, and desire to grow into a larger operations role.

Responsibilities

Lead daily janitorial operations for a large Class A commercial building in Franklin.
Oversee cleaning services across multiple buildings.
Manage a team of about 15 employees.
Build strong daily relationships with the client; provide clear, proactive communication.
Walk the site throughout the day to ensure cleaning quality, safety, and customer satisfaction.
Train team members, support supervisors, and keep the team aligned with current standards (not “how we used to do it”).
Handle admin tasks such as reviewing, inspections, supply ordering, POs, labor tracking, and scheduling.
Respond quickly to requests, follow up, and deliver excellent customer service.
Identify improvement opportunities and bring fresh ideas to the account.
Support occasional evening or night visits for training or project work.